【蝦TALK秀 EP9】蝦皮客服之花：如何用一通電話馴服人心！

 

每天都要面對不同案件或情緒的蝦皮客服 該如何保持高度EQ又能淡定處理棘手的狀況呢 今天來聽蝦皮客服之花同時也是資深客服專員的Tiffany分享 瞭解每個工作背後不同的辛勞 及平常隱身在電話後的她們值得尊敬的地方 00 42 蝦皮客服Tiffany的背景01 07 解決客人各種疑難雜症 見怪不怪01 39 蝦皮客服需經過什麼訓練 01 57 客服也有KPI 一天要接60通 02 13 Rain主管體驗蝦皮客服營的心得02 59 專業客服就是要淡定面對問題03 30 喉嚨可能面對的職業傷害04 34 幫助老奶奶遠離詐騙風險05 57 客服背後的小趣事06 57 客服大考驗之主持人挑戰 09 07 專業客服來詳解09 47 做客服最大的成就感為大家附上蝦皮客服 也是單身 的Tiffany IG 不用謝 也記得訂閱蝦皮Youtube頻道開啟小鈴鐺 通知 即時獲得第一手消息

 

 

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